Answers to the most frequently asked questions

Visa Checkout

What is Visa Checkout?

Visa Checkout is a digital payment service, that makes online shopping more enjoyable by making it easy to complete your purchase. Simply enter your username and password and speed through your online shopping experiences with a single account that can be used across all your devices. No need to re-enter your card number or address and you can store and use any major credit or debit card.

How do I enroll in Visa Checkout?

To create a Visa Checkout account, click here

Where can I use Visa Checkout to make purchases online?

Today you can use Visa Checkout at many of your favorite online stores, with many more joining each month. For a full list, click here.

What are the guidelines for creating a password for a Visa Checkout account?

Today you can use Visa Checkout at many of your favorite online stores, with many more joining each month. For a full list, click here.

  • At least 6 characters and maximum 32 characters.
  • Can include lower case and capital letters.
  • Allowed special characters: ! @ # $ % & * ?
  • Cannot contain a portion of your email address
  • Cannot contain spaces or three or more consecutive repeating character

Does Visa Checkout work on my mobile device?

Visa Checkout can be accessed using any web-enabled mobile device

What kind of payment methods can I add to my Visa Checkout account?

You can add Visa, MasterCard, American Express or Discover credit or debit cards to your Visa Checkout account.

Does Visa Checkout share my information with marketers?

Visa Checkout will never share any of your information with third party marketers, unless you opt to allow us to do so. Learn more by reading our Privacy Policy Highlights, or our full Privacy Policy.

How is my Visa Checkout account information protected?

Visa is experienced in handling sensitive information. Advanced security technologies are used to protect the information you store in your Visa Checkout account, including industry standard encryption and multilayer authentication.

Whom should I contact if I have a question about a purchase I made with my Visa Checkout account?

If you have concerns about a promotion, coupon, discount, charge, delivery of or issues related to a purchase, the status of a refund, or have any customer service issues with the merchant, please contact the merchant. If you have an issue that has not been resolved by the merchant and would like to escalate a concern about a charge or refund, please contact ADCB by calling our customer service number 600 50 2030.

Why do I see a prompt with Verified by Visa or MasterCard® SecureCode™ during checkout?

Depending on the card that you use during checkout, you may see an extra security prompt put in place by the financial institution that issued your card to confirm that you are the authorized cardholder. This helps reduce the risk of fraud on your account. For more information on Verified by Visa, please click here. For more information on MasterCard SecureCode, please click here.

Why am I presented with security questions when I try to access my account?

To protect access to your account, Visa Checkout may ask you to answer a security question that other people would have trouble answering. If you have trouble accessing your account at any point, these questions help us confirm your identity. You might be asked to answer these questions when you log in from a new device, when you have forgotten your password, or when you contact customer support via phone.

When you create a Visa Checkout account, security questions are generated automatically based on information stored in your account. You may optionally set up additional security questions by signing in to your account and clicking the Account Settings link.

The answers to your Visa Checkout security questions must meet the following requirements:

  • Answers must be between 3 and 24 characters in length.
  • The characters you use can be numbers, letters, special characters, and/or spaces.
  • You can't use the same answer for another Visa Checkout security question.

Your answers are not case-sensitive, so "Dog" and "dOg" are treated the same way.

If I forget my password, what should I do?

To protect access to your account, Visa Checkout may ask you to answer a security question that other people would have trouble answering. If you have trouble accessing your account at any point, these questions help us confirm your identity. You might be asked to answer these questions when you log in from a new device, when you have forgotten your password, or when you contact customer support via phone.

1. Visit https://secure.checkout.visa.com

2. Click the "Forgot Password?" link on the sign in page

3. A password will be sent to reset instructions to the email address associated with your account. Follow those instructions to create a new password.

My account is locked. How can I unlock it?

To prevent unauthorized access to your account, your account is locked temporarily if you enter an incorrect username or password too many times. You can unlock your account by using the Forgot Password link, or you can contact us for assistance. You will not be able to use your Visa Checkout account for purchases during the time the account is locked.

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